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Full-Time · New Albany, IN & Client Sites

Project Delivery Engineer

Some projects need a checklist. Others need someone who's done it enough to know what the checklist doesn't cover, the workaround for an odd network setup, the judgment call when a part doesn't match spec, the conversation that keeps a client calm when the timeline gets tight. That someone is our Project Delivery Engineer.

The Project Delivery Engineer is the technical anchor onsite: the person who runs the complex deployment solo, picks up the phone with confidence, and represents Infinite Solutions the way we want to be remembered. You lead higher-complexity engagements independently, from prep through completion, and you're the first escalation point for the Project Delivery Analysts working alongside you. It's a defined step toward Project Delivery Lead.

  • Lead higher-complexity engagements, multi-site workstation refreshes, Autopilot deployments, network-adjacent installs, and full-office builds and moves, independently from prep through completion.
  • Provision and secure Microsoft 365 accounts and devices; manage Entra ID / Azure AD join (including hybrid join) and Intune enrollment, configuration, and compliance policies.
  • Configure and troubleshoot the networking that shows up mid-deployment, DNS, DHCP, VPN, and basic switch and Wi-Fi setup.
  • Set the hardware and peripheral configuration standard the analysts follow, testing rigorously before marking work complete.
  • Serve as the primary point of contact on assigned projects, communicating clearly and professionally with clients by phone and in person.
  • Act as the first escalation point for Project Delivery Analysts on the same project or site, coaching them shoulder-to-shoulder.
  • Record all work in tickets and project records the day it's done, following documented processes and flagging where they need to catch up to reality.
  • Model Listen, Observe, Partner, Improve, Solve, every client interaction is a chance to build trust, not just close a ticket.
  • Microsoft 365 Certified: Endpoint Administrator (MD-102), or equivalent, or a commitment to earn it within your first 90 days.
  • CompTIA A+ and Network+, or demonstrated equivalent hands-on experience.
  • 1 to 3 years of hands-on IT support, service tech, or project delivery experience, including client-facing or field work.
  • Hands-on Microsoft Entra ID / Azure AD (device registration, Azure AD and hybrid join, identity) and Intune (enrollment, configuration profiles, conditional access, compliance, remote actions).
  • Confident, professional client communication by phone and in person, on an ongoing basis.
  • A valid driver's license and reliable transportation; willingness to be present in our New Albany office and at client sites.
  • AZ-104 (Azure Administrator) or SC-300 (Identity & Access Administrator).
  • Windows Autopilot (user-driven, self-deploying, pre-provisioning) and Windows 365 Cloud PC provisioning.
  • Automating Intune tasks with PowerShell and Microsoft Graph, and reading Endpoint Analytics and compliance reporting.
  • Prior Project Delivery Analyst or MSP / field-deployment experience.
  • Multi-platform device management (macOS, iOS/iPadOS, Android) and endpoint security fundamentals (BitLocker, Microsoft Defender for Endpoint, attack surface reduction).
  • Mentoring or training experience, and a PSA platform such as ConnectWise.
  • You're an excellent communicator, on the phone, in person, and in writing.
  • You default to professionalism whether you're in our office or a client's.
  • You lead with kindness and take ownership without needing to be told twice.
  • You're adaptable, a multi-site day with a curveball in the middle of it is just Tuesday.
  • You hold a high standard for the work and believe documentation is an act of generosity, not a chore.